Medical Secretary

  • Location: The Marsh Practices
  • Salary: AfC Band 3
  • Department: Administration
  • Hours: Full time
  • Available from: 18/11/2021
  • Closing date: 02/12/2021
  • NHS Link

Job summary

To provide high level administrative and medical secretarial support to the practice, doctors and health professionals involving word processing and audio typing.

Support the practice with patient’s clinical queries relating to referrals.

Main duties of the job

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and timely manner.

Use of the E-referral system (ERS) and all other digital applications to assist in the referral of patients to hospital, including sending out relevant documentation to the patient.

Resolving problems which relate to ERS. This includes changes to place of referral and dealing with rejected referrals.

To make appointments, bookings and admissions as required

To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

About us

We are a non-profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent.

Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

Our commitment to equality and diversity: We are passionate about diversity and recognise that as individuals, we all bring something unique to the role regardless of any protected characteristics which is why we treat all of our people equally, without compromise. We are committed to providing equality and fairness throughout our recruitment and employment practices and not to discriminate on any grounds.

Based on the quality and quantity of applications received, Invicta Health reserves the right to close this vacancy sooner than the specified closing date. Applicants will be notified of this where possible. Therefore, early applications are encouraged.

Job description

Job responsibilities

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and timely manner.

Use of the E-referral system (ERS) and all other digital applications to assist in the referral of patients to hospital, including sending out relevant documentation to the patient.

Resolving problems which relate to ERS. This includes changes to place of referral and dealing with rejected referrals.

To make appointments, bookings and admissions as required

To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Person Specification

Qualifications

Essential

  • GCSE or equivalent qualifications in Maths and English
  • Word processing skills/typing skills at RSA II or III or equivalent.

Desirable

  • AMSPAR qualification

Experience

Essential

  • Advanced level of MS Office Applications
  • Experience of working in a Medical Secretary role
  • Working knowledge of medical terminology
  • Experience of dealing with highly sensitive and complex confidential information

Desirable

  • Knowledge and experience in the use of the E-referral system (ERS)

Key Skills

Essential

  • Touch typing at speed
  • Word processing skills, including accurate proof reading
  • Ability to communicate clearly with patients by phone
  • Ability to manage a busy and varied workload
  • Ability to work autonomously with the confidence to make
  • decisions
  • Ability to maintain a professional attitude in a pressurised environment
  • Sensitivity and diplomacy in dealing with a wide range of people

Personal Attributes

Essential

  • Able to work as part of a team
  • Adaptable and flexible approach
  • Polite and confident

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.